Terms and Conditions

1. Agreement

By accessing the Traxn website, purchasing Traxn, booking a consultation, or using the platform or System, you agree to these Terms and Conditions (“Terms”), our Privacy Policy, and our Refund Policy. If you do not agree, do not use Traxn.

2. The service

Traxn provides access to a growth platform and may install a proprietary Traxn System (configured pipelines, funnels, workflows, calendars, messaging, AI context, and related assets) into your account. The platform is powered in part by third-party infrastructure (including GoHighLevel and related providers). Features may change as we improve the product.

3. Eligibility and accounts

• You must be able to form a binding contract and use Traxn for lawful business purposes.
• You are responsible for account credentials, authorized users, and activity under your account.
• You must provide accurate business and billing information.

4. Fees and payment

Traxn is offered at the prices stated at purchase (including $112/mo where that plan applies, or other plans we publish or agree with you in writing). Fees are charged in advance for the billing period unless otherwise stated. You authorize recurring charges until you cancel according to our process.

All fees are non-refundable as described in the Refund Policy.

5. No refunds

Because Traxn installs proprietary intellectual property (the Traxn System and related assets) into your business systems and account, sales are final. You will not receive refunds, credits, or chargeback-friendly reversals after purchase, access provisioning, or System installation has begun or completed. See the full Refund Policy.

6. Intellectual property

Our IP

Traxn, the Traxn name and branding, the website, documentation, and the Traxn System (including structures, workflows, funnels, sequences, prompts, configurations, and related materials) are owned by Traxn or its licensors. Purchase grants you a limited, non-exclusive, non-transferable right to use the System inside your authorized Traxn account for your internal business operations during an active paid subscription, subject to these Terms.

What you may not do

• Resell, sublicense, clone, publicly redistribute, or productize the Traxn System as your own competing snapshot, template pack, or SaaS offering without our prior written consent.
• Remove proprietary notices or claim ownership of Traxn IP.
• Reverse engineer or attempt to extract Traxn IP beyond normal use of the installed account, except where law prohibits that restriction.

Your data

You retain rights to your customer data and content you upload. You grant us a license to host and process that data as needed to provide the service. You are responsible for having rights to the data you import (including marketing consent for messaging).

7. Acceptable use

You agree not to use Traxn to:

• Violate law, including spam, deceptive marketing, or unlawful data practices.
• Infringe others’ intellectual property or privacy rights.
• Interfere with platform security or other customers’ accounts.
• Send abusive, harmful, or prohibited content through messaging channels.

We may suspend or terminate access for violations.

8. Third-party services

Traxn may integrate with or rely on third-party services (payments, messaging carriers, AI providers, hosting, booking widgets, and similar). Those services have their own terms. We are not responsible for third-party outages, carrier filtering, or policy changes outside our control.

9. Disclaimers

Traxn is provided “as is” and “as available.” We do not guarantee specific revenue, lead volume, close rates, deliverability, or business results. Examples and case-style content on the site are illustrative, not warranties. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, Traxn and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption. Our total liability for any claim relating to the services will not exceed the fees you paid to Traxn for the service in the three (3) months before the claim arose.

11. Indemnity

You will indemnify and hold Traxn harmless from claims arising out of your use of the platform, your content and messaging, your customer data, or your breach of these Terms.

12. Termination

You may stop using Traxn and cancel future renewals as allowed by your billing process. We may suspend or terminate access for non-payment, abuse, or breach. On termination, your license to use Traxn IP ends. Data export options, if any, will be as we reasonably provide; we are not obligated to continue hosting after termination. Fees already paid remain non-refundable.

13. Changes

We may update these Terms by posting a new version on this page and updating the “Last updated” date. Continued use after changes means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws applicable to Traxn’s principal place of business, without regard to conflict-of-law rules, except where mandatory consumer protections in your jurisdiction apply. Courts in that jurisdiction will have exclusive venue, except where law requires otherwise.

15. Contact

Questions about these Terms: use options on traxn.ai or book a Consultation Call.

Related: Privacy Policy · Refund Policy