This policy covers (A) Traxn software plan fees paid to Traxn, and (B) guest deposits paid through Traxn-powered booking sites to hosts. Payment gateways often require a clear refund policy for merchant approval.
A. Traxn platform fees
Subscriptions and upgrades
Free plans have no Traxn subscription charge. If you pay Traxn for a paid plan (for example custom domain features), fees are billed according to the plan you select at checkout.
Cancellation
You may cancel a paid plan from your account settings or by emailing support@traxn.ai or calling +91 78669 45543. Cancellation stops future renewals. Access to paid features continues until the end of the then-current paid period unless otherwise stated at purchase.
Refunds of Traxn fees
- If a paid upgrade fails to activate due to a Traxn fault, we will restore access or refund the Traxn fee for that period.
- Otherwise, Traxn plan fees are generally non-refundable once the paid period has started, except where required by law.
- Duplicate accidental charges for the same Traxn plan period will be refunded after verification.
B. Guest deposits for stays
Who sets the stay refund rules
The host is the merchant of record for the stay. Cancellation windows, partial refunds, no-shows, and date changes are defined by the host’s own house rules and any terms shown on the booking site at checkout. Traxn does not set a single global guest refund schedule for all properties.
How deposits are collected
Guests typically pay a deposit percentage set by the host through a payment gateway. Settlement is to the host’s merchant account per the gateway’s timelines.
Requesting a guest refund
- Guest contacts the host using the contact details on the booking confirmation or site
- Host decides the refund amount under their published stay policy
- Host issues the refund through the payment gateway dashboard (or asks Traxn support to help route a gateway request when applicable)
Refund timing after approval depends on the payment method and the gateway (often several business days).
Chargebacks
If a guest disputes a charge with their bank, the payment gateway’s dispute process applies. Hosts should keep booking records and communication to respond to disputes.
C. Failed or incomplete payments
If a payment authorization fails or is abandoned, no deposit is captured and the stay is not confirmed. Pending unpaid holds may expire without a refund because no successful charge occurred.
D. Contact
Traxn is operated by Escappa Concept LLP.
Platform billing: support@traxn.ai · +91 78669 45543
Guest stay refunds: contact the host first. If you cannot reach the host, email or call us with your booking reference and we will try to connect you.